Praca z językiem czeskim

Invidia HR is a Human Resources service provider operating under number 6696. We are working as a recruitment provider searching on our Client’s behalf for a person in the following role:

HelpDesk Agent with Czech/Hungarian/German

New SHARED SERVICE CENTRE – Warsaw

Are you an outgoing individual with language skills? Do you want to work for a market leader in their sector and add to the great environment already in their offices? Are you tired of working in Customer Services and not having a good career path?

Invidia HR is a junior – mid level recruitment and employment business working with select Clients inWarsawandPoland, in order to recruit the best talent for our partners. We have recently undertaken a recruitment project for one of our Clients who are entering theWarsawmarketplace. They are a renowned international company with ambitions to provide the best level of Customer Service for their European client-base fromWarsaw.

Job Purpose:  

• contact to the end users, logging and managing incidents and requests (via telephone, e-mails and Customer internal system);
  • proceed the initial assessment, diagnosis and remote IT systems support and user help;
  • provide in-depth troubleshooting and resolution of incidents caused by hardware or software with use of diagnostic tools;
  • escalate potential problems and complex incidents toCompetenceCentersor Resolver Groups via CRM system.

Requirements:

• excellent communication skills in Czech/Hungarian/Germanand English (speaking and writing),
  • at least secondary education;
  • correct diction and ability to conduct telephone conversations;
  • willingness to work in the shifts system;
  • pro Customer attitude;
  • engagement and inquisitiveness;
  • sense of humour.

This company has a huge tradition of success in the Polish market already, they have been inPolandfor many years and are a recognized brand. Please note this is not a BPO but a Shared Service Centre. You will benefit from a bonus scheme above your basic salary and other benefits dependant on your performance.

If you are interested in this job position, please send your CV and cover letter at:
katarzyna.fijalkowska@invidiahr.pl